Can I take a peek at the photos before buying?  

Absolutely! We want you to love what you see. ❤️ After Photo Day, you’ll receive an email with a secure online proofing gallery to check out your child’s photos. There’s no pressure to buy, and we offer various a la carte prints, products, digitals, and cost-saving digital and print packages. There is something for everyone! Only buy what makes your heart do a happy dance! 💃

How long until I can gush over my kiddo’s pics?  

You’ll receive an email with access to your child’s online proofing gallery within two to three weeks after Photo Day. ⏳ Hang tight—good things are on the way!

What if my kiddo wasn’t feeling it on Photo Day?  

No problem at all! If your little one wasn’t quite in the zone on Photo Day, we get it! We offer retakes—just remember that when you sign up for a retake, the original images will be deleted from your proofing gallery. A fresh start, fresh smiles! 😄

How do I grab those adorable pics of my child?

Super easy and flexible! 🛒 Once you’ve checked out the online proofing gallery, you can order digital and print packages right from the gallery. There is no need to commit to anything upfront—buy what you love! We offer high-quality prints, digital downloads, and extra goodies that make perfect keepsakes or gifts. You can even have your order shipped to the school for free or directly to your home for a small fee. 📦

Check out our cost-saving purchasing tips HERE.

Can I pick a background that matches my child’s vibe?  

You sure can! We offer a range of beautiful backgrounds that make your child’s natural expressions pop. And guess what? Unlike some other companies, we don’t charge extra for these options. 💥

Can I mix it up with different backgrounds?  

Packages with a single image or pose are limited to one background choice.

Will my purchased photos have any annoying watermarks?  

Nope! We use an AI-generated watermark to protect our work during proofing, but rest assured—no watermarks will appear on any digital downloads or prints you purchase. Your photos will be crystal clear and watermark-free! 🖼️

What if I'm not thrilled with my order?  

We want you to be over the moon with your photos! 😊 While digital sales are final, if you're unhappy with your print order, contact us HERE, and we'll work our magic to make things right. Rest assured that we're here to ensure your satisfaction.

When do the proofing galleries close?  

Don’t miss out! Proofing galleries for Fall Photo Days will be archived on December 31st. For Spring Photo Days, the galleries will be archived on June 30th. 🗓️ Make sure to place your order before then!

How can I check out all my kids’ photos in one place?  

Yes, you can! Register with Recess HERE to view all your children’s active galleries together. Easy peasy! 🧒👧

Do you retouch the photos to fix up any little blemishes?  

We believe in keeping it real! ✨ That’s why we keep retouching to a minimum, focusing on your child’s natural beauty. We might make minor tweaks for lighting or color correction, but we aim to preserve your child’s authentic self. If you have specific concerns, you can purchase additional retouching through our online store, and we’ll reach out to chat about your needs. 💬

Can I tweak the photos by cropping them?  

Yep, you’ve got the power! ✂️ You can crop your photos directly in your shopping cart—just don’t forget to save your changes before checking out!

Can I get my kiddo’s photos in black-and-white?  

Absolutely! 🖤🤍 You can choose black-and-white, sepia, or other photo effects. Just pick an image in your cart, click Crop & Edit Photo, select Photo Effect, and don’t forget to save it!

Where can I find updates on my photo order?  

It’s easy! Click the link in your order confirmation email to check the status, or log into your account HERE. 🚚